1. Overview

By accessing or purchasing from this website, you agree to these Terms of Service. These Terms apply to all visitors, customers, and users of Manang Valley Wine Shop.

2. Legal Entity

The legal seller and operator of this website is TAGERA TRADERS LIMITED.

• Trading brand: Manang Valley Wine Shop
• Business Registration No: 75712393-000-09-25-1
• Registered address: 01/F, Civic Commercial Building, 165-167 Woosung Street, Yau Ma Tei, KL, Hong Kong
• Email: info@manangvalleyhk.com
• Phone: +852 98991104

3. Age Restriction

Alcohol products are only available to persons aged 18 or above. By using this website or placing an order, you confirm that you are at least 18 years old and legally permitted to purchase alcohol.

Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor under 18 years old in the course of business.

4. Products & Availability

• Product availability may change without prior notice.
• Product descriptions, images, bottle labels, packaging, and vintage details may vary slightly.
• We reserve the right to limit quantities, reject orders, or discontinue products where necessary.

5. Pricing & Currency

All prices are displayed in Hong Kong Dollars unless otherwise stated. We make reasonable efforts to keep prices accurate, but errors may occasionally occur. If a pricing or product error is identified, we may contact you before accepting or processing the order.

6. Payments

Payments are collected by TAGERA TRADERS LIMITED, the operator of Manang Valley Wine Shop. Online payments are processed securely through Airwallex or other authorized payment providers.

• We currently support Visa and Mastercard payments where available.
• Payment approval is subject to card issuer and payment provider checks.
• Orders may be held, cancelled, or refunded if payment appears unauthorized, suspicious, or invalid.

7. Order Acceptance

Order confirmation does not automatically mean final acceptance of your order. We may refuse or cancel an order due to stock issues, payment failure, incorrect information, suspected fraud, legal restrictions, or delivery limitations.

8. Shipping & Delivery

Shipping, delivery areas, delivery timing, fees, failed delivery handling, and related conditions are explained in our dedicated Shipping Policy.

9. Returns & Refunds

Refund eligibility, return conditions, damaged goods claims, non-refundable items, and refund timelines are explained in our dedicated Refund Policy.

10. Customer Information

You agree to provide accurate billing, contact, delivery, and payment information. We are not responsible for failed delivery or order issues caused by incorrect customer information.

11. Personal Data

Our collection and use of personal data is governed by our Privacy Policy.

12. Prohibited Use

• You must not use this website for unlawful, fraudulent, or abusive activity.
• You must not attempt unauthorized access to our systems or payment process.
• You must not misuse chargebacks or submit false payment disputes.

13. Limitation of Liability

To the fullest extent permitted by law, TAGERA TRADERS LIMITED shall not be liable for indirect, incidental, special, or consequential damages arising from use of this website, products, delivery services, or third-party payment providers.

14. Governing Law

These Terms are governed by the laws of Hong Kong Special Administrative Region. Any dispute shall be subject to the jurisdiction of the courts of Hong Kong.

15. Contact

For questions about these Terms, please contact:
TAGERA TRADERS LIMITED
Email: info@manangvalleyhk.com
Phone: +852 98991104